Have you changed your mind? Did the product not meet your expectations? Then you will find all the answers to your questions here.
What is your return policy?
You can simply return your item within 14 days after receiving it without any motivation. Nonetheless, we kindly ask you to mention the return reason, without any obligation. This way, we can keep on improving our goods and services.
Can I return only a part of my order?
Yes. When you want to return your order, you’re free to return the full order or only part of your order. You can however only return products in the condition in which they were delivered to you. This means that the goods must be refrigerated at all times (max 7°C). Used products will not be accepted for returns.
Returning products should always be done in the original and undamaged packaging.
Delivery costs will only be reimbursed if the full order is returned. The costs of the return are not reimbursed.
How do I return an item?
Returning your order can be done quickly and easily. It is best to carefully follow the instructions on this page for the process to go as smoothly as possible.
1. Send us an e-mail (email@example.com) announcing your return. Mention the order number so we can guarantee a quick follow-up.
2. All returns or exchanges must be reported in writing to us. Write the reason(s) why you have returned the products. List necessary details.
3. Put your products, together with the written document, in the box.
4. To return your order, it is necessary to send us the box. The costs of returning are always for your own account.
Returns can be sent to:
Alternatively, you can bring it to our office (address mentioned above) during weekdays between 10 and 17h. The goods must be refrigerated at all times (max 7°C).
I have returned an item that I have purchased on the Yugen Webshop. When and how do I get my refund?
If you wish to receive a refund, we kindly ask you to send an e-mail to firstname.lastname@example.org, mentioning the order number and your bank details (IBAN & BIC number). This way, we can process your refund much faster.
We will refund as soon as we have received and processed your return. We aim to complete the refund within 30 working days. When you receive a refund, this will amount to the value of the products ordered. Shipping costs will only be refunded if you return a full order. Shipping costs for returning an order will never be refunded.
Can I track the status of my return?
No, unfortunately you cannot follow the status of the return. Please keep the proof of the return in case something goes wrong, this way we can help you more quickly.